Frequently Asked Questions

What if I never tried paddle boarding (or kayaking or surfing) before?

Answer: Paddle boarding and kayaking are suitable activities for people with no prior experience. Both require little skill to get going and are very easy to get the hang of. All you need is the desire to have a great time. Surfing does require a little more skill but there’s no better place to try it for the first time than right here in Virginia Beach.

Do you deliver (and pick-up) all day?

Answer: Rentals will be delivered around the approximate delivery time window chosen during the checkout process and picked up at the end of the reservation period. Multi day rentals for vacationers in rental properties will be delivered and picked up around their check in and out times of the property.

Do you Offer group rentals?

Answer: We do offer group rentals. Please check out our Group Rental page for details or contact us directly with any questions you may have.

Which locations do you service?

Answer: Why Knot Rentals is currently servicing the greater Virginia Beach area.

What happens if the weather does not allow me to use the equipment?

Answer: Unfortunately we do NOT offer any refunds for inclement weather. PLEASE check the local forecast prior to making your reservation.

What is the cancellation policy?

Answer: You may cancel your reservation up to 5 days  prior to the delivery date of your rental gear and receive a full refund.

Cancellations made inside 5 days prior to the delivery date of your rental gear is subject to a 20% non refunded charge of the reservation total.